Our policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted, including any item not in its original condition, damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or most recent credit card statement again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at CustomerCare@YardRink.com
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CustomerCare@YardRink.com. You will return your item to: Packard Innovations, Inc., 1515 Lake St., DeWitt IA 52742, United States.
To return your product, you should mail your product to: Packard Innovations, Inc., 1515 Lake St., DeWitt IA 52742, United States. For more information e-mail us at CustomerCare@YardRink.com or call us at 888.622.RINK (7465).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping time for your exchanged product may vary, based on where you live.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.